Not at fault repair
If you believe another driver was responsible, there may be a pathway that allows you to choose your repairer. Start with an assessment and the other driver’s details if you have them.
Understand the not at fault pathway SMASH AND COLLISION REPAIRStart with a
Start with a
proper assessment.
After accident damage, you need a clear understanding of what your vehicle needs. Our Old Toongabbie workshop assesses the damage, explains the repair path and gives you one local team to deal with.
ONE WORKSHOP. SEVERAL REPAIR PATHS.The accident is
The accident is
one event. The path forward
is personal.
The right repair route depends on what happened, whether insurance is involved and the condition of your vehicle. The purpose of the first assessment is to make that simple.
Insurance repair
If you have a claim number or have spoken with an insurer, bring the information you have. We can explain the workshop assessment and repair process from there.
A repair outside a claim
For private accident damage, start with a vehicle assessment and a clear written scope. The repair plan depends on the damage, parts and your priorities.
Damage inspection
Hail, dents, paint damage and impact damage need an inspection before a repair method is chosen. An early assessment gives you a clear place to start.
A CLEAR REPAIR PROCESSRepair work should
Repair work should
not feel like a black box.
A quality repair is a sequence of careful decisions. We explain the process up front, keep the scope clear and communicate the practical details that affect your vehicle.
Inspect the vehicle
We start by looking at the visible damage, the surrounding panels and the vehicle as a whole. This is the right time to discuss what happened and what you need.
Explain the repair path
You receive a clear explanation of the likely repair work, the information we need and the practical route that suits your situation.
Agree the scope
Repair work is planned around the approved scope, parts availability and workshop timing. If something changes, the next step is explained clearly.
Complete and check the repair
Panel work, refinishing and quality checks are handled in the workshop before handover. We talk you through the finished work when you collect your vehicle.
THE WORK IS IN THE DETAILWHAT A PROPER REPAIR CONSIDERSIt is not only the
It is not only the
panel you can see.
Accident damage can affect fit, finish and the surrounding components. A proper assessment looks beyond the first visible mark and plans the repair around the vehicle in front of us.
- Repair methods considered before work begins
- A clear scope and communication path
- Careful preparation and refinishing
- Final checks before vehicle handover
FROM THE DAILY DRIVER TO THE DREAM CARThe vehicle you own
The vehicle you own
deserves the right approach.
We work with family cars, prestige vehicles and performance cars. The make or model does not change the need for a considered assessment, correct repair planning and a clean final handover.
BASED IN OLD TOONGABBIEA local workshop for
A local workshop for
Western Sydney drivers.
Our workshop is in Old Toongabbie. Drivers regularly visit us from Parramatta, Winston Hills and the surrounding western Sydney suburbs for a considered assessment and a clear repair plan.
The vehicle is assessed at our Old Toongabbie workshop so the team can see the damage properly and discuss the right next step with you.
Nearby areas we commonly serve
Old Toongabbie
Toongabbie & Wentworthville
Parramatta & Westmead
Winston Hills & Northmead
Seven Hills & Pendle Hill
Baulkham Hills district
MAKE THE FIRST VISIT EASYBring what you have.
Bring what you have.
We will explain the rest.
Your vehicle
We need to see the damage in person to discuss a repair path properly.
Any claim or insurer details
Bring the information you already have. It is useful, but not a reason to delay an assessment.
The details you can remember
Tell us when and how the damage happened, and point out anything you are concerned about.
CLEAR ANSWERS BEFORE YOU COMMITQuestions worth
Questions worth
asking a repairer.
01What should I bring to an assessment?
Bring your vehicle, any insurer or claim details you already have, and the other driver’s details if another vehicle was involved. Photos from the accident can help, but do not delay speaking with us if you do not have everything yet.
02Do I need a claim number before I book?
No. A claim number is helpful if one already exists, but you can still book an assessment to understand the damage and the practical next step.
03Can you assess damage to wheels, PPF or modifications?
Yes. Tell us what was fitted to the vehicle before the accident and point out anything you are concerned about. We assess the accident related damage as part of the overall repair discussion.
04How long will my repair take?
Timing depends on the damage, approved repair scope, parts availability and current workshop capacity. We explain the likely timing once the vehicle has been assessed.
05Will I receive updates?
We keep the communication clear throughout the repair. If repair planning or timing changes, the workshop team will explain what it means for your vehicle.
06Do you repair prestige and performance vehicles?
Yes. We work on a wide range of vehicles, including prestige and performance cars. Every vehicle starts with the same careful assessment and repair planning process.
START WITH THE VEHICLE IN FRONT OF YOUBook the assessment.
Book the assessment.
Get a clear plan.
Bring your vehicle to the workshop, tell us what has happened and let the team explain the practical next step.
Old Toongabbie workshop assessment