Your insurance policy is not the only route. If another driver caused the accident, an eligible not at fault pathway may let you choose Diverse, keep control of the repair and avoid letting a network appointment decide where your car goes.
To get started, we only need the at fault driver’s details and their claim number or insurance company name. We handle everything else.
When a vehicle enters an insurer managed repair network, the repairer, scope and parts pathway can be directed by that process. An eligible not at fault pathway with Diverse keeps the workshop focused on the vehicle you own and the repair you expect.
This comparison is about process and control, not a guarantee of claim outcome. Whether a not at fault pathway is available depends on fault, the other driver’s insurance, evidence and the individual claim. We help you understand the practical route; liability and recovery decisions remain with the relevant insurer or claim handler.
Network repair is often about managing an insurer process. Diverse is about restoring your vehicle and taking the entire accident damage process off your hands.
Your first call, assessment, vehicle collection, repair updates and handover sit with the Diverse team. You do not spend your day on hold or repeat your story to a line of providers.
For verified eligible not at fault claims, Diverse can arrange a replacement hire car and free towing where relevant.
Where the not at fault pathway is available, you appoint Diverse as your repairer rather than accepting an insurer network appointment by default.
For verified eligible not at fault claims, Diverse can arrange free towing where relevant.
If PPF, wheels, body kits, accessories or modifications were on your car before the accident and were damaged, these are assessed as part of the repair scope.
For verified eligible not at fault claims, no excess is paid to Diverse. Every Diverse repair is backed by our lifetime workmanship warranty, subject to warranty terms, and timing depends on approved repair scope, parts availability and workshop capacity.
For verified eligible not at fault claims, Diverse can arrange a replacement hire car and free towing where relevant. For verified eligible not at fault claims, no excess is paid to Diverse. This is the outcome we work toward: your chosen repairer, the whole car put right and a lifetime warranty behind the workmanship, subject to warranty terms.
You do not need to learn insurance law or claim handling after an accident. Start with an assessment and let the workshop that deals with this every day explain the options around your vehicle.
Bring the other driver’s details if you have them. This is what we do every day, and we help identify whether an eligible not at fault pathway may be viable.
We assess the accident damage to the whole car, including PPF, wheels, body kits, modifications and accessories. For verified eligible not at fault claims, Diverse can arrange free towing where relevant. We have the replacement vehicle conversation early.
Diverse coordinates the practical information and repair process. You are not left on hold, passed between departments or asked to manage the workshop, tow operator and hire car yourself.
After liability is accepted, we repair to the correct method, advocate for genuine OEM parts where appropriate and available, and quality check the result before handover.
The right repair is not simply a fast repair or a low quote. We assess the full damage, explain the factory repair method, advocate for genuine OEM parts where appropriate and available, and put the car back as close as possible to its pre accident condition.
Your own policy may limit repairer choice, direct the repair through a network, require an excess, or assess the vehicle against its own terms and limits. If you were not at fault, an eligible recovery pathway may let you appoint Diverse instead. You should still comply with any notification requirement in your own policy, and we will explain the practical options first.
Not necessarily. Before you authorise a repair, speak to Diverse. An insurer recommendation is part of its process, not the only possible repair outcome. Depending on the fault position and claim circumstances, we can explain whether the not at fault pathway still lets you move the repair to Diverse.
Just the at fault driver’s details and their claim number or insurance company name. Send those through to Diverse and we can handle everything else from there.
Insurer managed repairs work within the insurer’s approval process, commercial arrangements and repair network. That may be convenient for the insurer, but it does not automatically reflect the standard, repair method or level of personal service you expect. With Diverse, the vehicle owner chooses the workshop and has one accountable local team.
We advocate for genuine OEM parts where they are appropriate and available, and we explain the correct repair method for your vehicle. Final parts approval is determined by the accepted claim pathway, availability and the repair requirements, but we will never choose a shortcut simply because it is cheaper.
No. Diverse can handle the practical claim and repair conversations for you. You remain informed and in control, without having to spend hours on hold or repeat the accident details to multiple people.
For verified eligible not at fault claims, Diverse can arrange a replacement hire car and free towing where relevant.
For verified eligible not at fault claims, Diverse can arrange free towing where relevant.
Yes. If PPF, wheels, body kits, accessories or modifications were on your car before the accident and were damaged, these are assessed as part of the repair scope. We repair the car you own, not a stripped back version of it.
If you do not lodge a claim under your own policy, this is not a claim made on that policy. You may still have notification or disclosure obligations under your policy, and future premium decisions remain with your insurer. Read your PDS or ask your insurer about your circumstances.
For verified eligible not at fault claims, no excess is paid to Diverse. If there is any insurer position that needs clarification, we explain it before you commit to the repair pathway.
Timing depends on approved repair scope, parts availability and workshop capacity.
We do not simply leave the damaged item out of the repair. We explain what is needed to put the car back to its pre accident condition and pursue the appropriate escalation pathway. If a dispute needs specialist legal recovery advice, we will explain the next practical step.
General information only, not legal or insurance advice. Every accident, policy and recovery pathway is different. For independent information, review your Product Disclosure Statement or visit the Financial Rights Legal Centre.
Book a workshop assessment. We will inspect the vehicle, talk through the relevant not at fault pathway and explain how we can arrange the practical support around your repair.
Call 0401 935 643Assessment, repair support and a local workshop team. Book without leaving this page.
