Insurance claim with
choice of repairer.
If your policy includes choice of repairer, nominate Diverse when you make your claim. The insurer then sends us a request for quote and images so the workshop process can begin.
INSURANCE COLLISION REPAIRInsurance
Insurance
collision repair.
If you are comprehensively insured and have choice of repairer, nominate Diverse when you make your claim. We will take care of the workshop side from there.
START WITH THE RIGHT PATHWAYInsurance claim and
Insurance claim and
not at fault repair pathways.
The process is different depending on who caused the accident. Choose the route that fits your situation before you let an insurer direct the repair.
Insurance claim with
Not at fault accident
repair pathway.
If you were not at fault, you may be able to use the at fault insurer instead. That is a different pathway and it may give you more control over the repair.
See the not at fault pathwayTHE INSURANCE CLAIM PROCESS WITH DIVERSEHow the insurance claim
How the insurance claim
repair process works.
Once you nominate Diverse, we deal with every insurance company and manage the workshop side of the process. You stay informed without having to manage quotes, images and assessor questions yourself.
Start your claim
Contact your insurer, tell them you want to nominate Diverse and give them our workshop details.
We receive the request
Once you nominate Diverse, the insurer sends us its request for a quote and images.
We inspect the vehicle
We inspect the damage, take the required images, write the repair scope and price the parts.
We submit the file
Your quote, images, repair information and parts pricing are returned through the insurer link.
The insurer reviews it
The insurer appoints an assessor to review the file and authorise the repairs. We work through any questions about the scope.
We repair the car
Once repairs are authorised, we confirm timing, organise parts and commence the repair work.
THE WORKSHOP FILEWHAT WE PREPARE FOR THE INSURERWhat we prepare for an
What we prepare for an
insurance repair claim.
The insurer needs the right information before it can authorise repairs. Our assessment creates a complete workshop file so the repair can be reviewed properly.
- Required vehicle images
- Detailed repair scope
- Parts pricing and repair information
- Lifetime workmanship warranty on every Diverse repair, subject to warranty terms
- A direct workshop response to assessor questions
THE QUESTIONS TO ASK BEFORE YOU CLAIMQuestions before an
Questions before an
insurance repair claim.
01What does choice of repairer mean?
It means your policy allows you to nominate the repairer you want to repair your car. If your policy includes choice of repairer, tell the insurer you nominate Diverse when you make the claim.
02I have not called my insurer yet. What should I do?
If you are unsure whether to claim or which pathway applies, speak to Diverse first. We can explain the practical process around your vehicle before you agree to a repair direction.
03The insurer suggested another repairer. Can I still nominate Diverse?
If you have choice of repairer, tell the insurer you nominate Diverse. Insurers have their own partner repair networks, so the important thing is to make your repairer choice clear when you start the claim.
04What if I do not have choice of repairer?
There can still be options depending on your policy and circumstances. Call us before you agree to repairs and we can talk through the practical next step.
05What if another driver caused the accident?
You may not need to claim through your own policy. Visit our not at fault repair page or call the workshop so we can explain the pathway that may apply to you.
06Do you deal with every insurance company?
Yes. We deal with every insurance company and manage the workshop side of the claim process once you nominate Diverse as your repairer.
DO NOT GUESS THE PATHWAYDiscuss your insurance
Discuss your insurance
repair pathway.
If you are unsure whether to claim, whether you have choice of repairer, or how to nominate Diverse, speak to the workshop first.
Call 0401 935 643Fully comprehensive claims and not at fault pathways.